Frequently Asked Questions

My product is the wrong size or is defective, can I exchange it?

Of course! Please contact us to let us know what you weren’t happy with and we’ll give you the details of what to do next. We offer no questions asked returns, simply cover the cost of the shipping back to us and we’ll refund you the order. 

How much does it cost to ship to my country?

It depends, we offer low cost, or sometimes even free shipping within the US however we aren’t set up for competitive international shipping just yet. Simply add your item to your cart to get a shipping quote. 

How long does a product take to produce and ship?

Our shirts, hoodies, mugs and other accessories are printed each and every single order. We take about 1-7 business days to create our products and ship to you.

I have a great idea for a shirt/hoodie/mug/etc, can I submit a new design?

Sure! By all means suggest a design. If we like the design, we’ll even give you the first print free of charge. 

Are you just another drop-shipping site?

No. We do not re-list products from other sellers and claim them as our own, adding markup. It’s a stupid business model because you’ll never be able to get your margins to a healthy level and ship products within a decent enough time frame. We design all of our products ourselves, via our own in-house talents and with help from some of our select freelancers. Our business is based in Australia but we sell our products in the US by partnering with local print suppliers, package and handling services. 

How are your products made?

We use high quality sublimation printing done locally in the US. We start by sourcing high quality materials from companies like Gildan and Fruit of the Loom, then apply a high quality ink-jet like printing. Our printing partner boasts the fastest print times and is often ready within 1 day. This exact process is trusted by some very large organisations. The same basic process of manufacturing is applied by companies like Paramount Pictures, Warner Bros and DC for their movie merchandise. 

What’s your refund policy?

We’ll refund every defective product 100%, simply cover the cost of shipping the item back to us and we’ll refund you. 

Are your products available for wholesale?

Absolutely, this can be arranged. If you’d like to purchase our products at a volume discount, please contact us and we’ll be in touch.

Do you offer customized or personalized orders?

Sorry, at the moment we do not offer any custom or personalized offering, but by all means let us know what you were thinking and we’ll consider it.

Free shipping within the US. Get 10% off with discount code START22.